Shipping & Delivery
Shipping costs?Domestic flat rate of $10 (standard parcel post 2-14 business days).
FREE shipping with orders of 2 or more blends.
Where will orders be sent from?Parcels are shipped from Brisbane, Queensland.
Who will orders be sent by?The carrier chosen is at our discretion and is based on the delivery address and size of the order. We provide tracking information for all deliveries via our chosen carrier.
When will orders be sent?Orders are usually shipped within 24 hours of payment (Monday-Friday, 8am-4pm, excluding Queensland public holidays).
Any orders placed after hours or on the weekend will be processed the next business day.
How long will my order take?Depending on your location, delivery times can range from 2 to 10 business days. However if you are from a regional area this may take longer. Please contact us if you have any concerns about your delivery or if you require detailed information about your delivery.
Approximate standard delivery timeframes are as follows:
ACT/Vic – 2-4 business days
Qld – 2-3 business days
NSW/Tas – 3-5 business days
NT – 4-14 business days
SA – 3-6 business days
WA – 5-9 business days
Will I need to sign for my parcel?Yes, we do require a signature as proof of delivery.
For Australian customers, please keep in mind Australia Post now has a new system where they will 'Safe Drop' your parcel if they deem there is a safe place to leave your parcel, even if the parcel requires a signature.
If you are not home upon delivery, it is your responsibility to collect your parcel from the Post Office. If you are not home during business hours, a good alternative to ensure you receive your parcel promptly and in good order is to arrange it to be sent to your work address.