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Return Policy

If you have any questions or discrepancies with your order or any issues with any of the products you have purchased from Mabel & Joy (via this website, www.mabelandjoy.com.au), please let us know as soon as possible so we can assist you in returning or replacing the products in question, or simply answer your question.

Consumer guarantees

If you believe your product is faulty, you may have rights to a refund (or other appropriate solution, such as exchange) under the Australian Consumer Law.

If there is a major failure with your product, you may choose a refund or exchange. If the failure is minor, we will replace the item within a reasonable time.

Mabel & Joy will require satisfactory proof of purchase before providing a refund under the Australian Consumer Law. All claims must provide appropriate evidence and information requested to verify, and be approved by Mabel & Joy prior to the goods being returned.

Change of Mind

Unfortunately, Mabel & Joy do not offer refunds if you have changed your mind, or mis-ordered. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase.

Further, the merchandise must be returned to Mabel & Joy:
  • in saleable condition;
  • unused and unopened with all original packaging;
  • returned to us with any gift or bonus received with the merchandise (if applicable);
  • not subject to the exclusions listed below; and
  • the exchange or refund is sought within 14 days of purchase.
Refunds will be made after the product has been received and checked. Please do not dispose of any products in question relating to your claim as it may be required as evidence and/or further investigation.

Credits are unable to be issued on:
  • Discontinued items
  • Any item 14 days after delivery
  • Seasonal Merchandise (Christmas, Mother’s Day etc.)
  • Sale items and bonus buys (Trade show offers etc).
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